Privacy Policy
PRIVACY POLICY
Effective Date: August 19, 2026
IN GOOD HANDS HOME CARE SOLUTIONS ("we," "us," or "our"), operating as Non- medical and Nursing Home Care Services, respects your privacy. This policy explains what information we collect, how we use it, and your choices. It applies to our website, our advertising, our text and phone communications, and our care services in Milton and the surrounding area, Ontario.
INFORMATION WE COLLECT
We collect information you give us directly, including:
Your name, phone number, and email address.
Information about the person who may need care, such as their situation, the type of help they need, and their general condition, so we can understand how to help.
Scheduling details like your address and preferred visit times.
Any messages, notes, or details you share with us by text, phone, form, or in person.
HOW WE COLLECT INFORMATION
We collect information when you contact us, submit a form on our website, respond to one of our ads on Facebook or Instagram, are referred by an existing client, book a visit, or communicate with us by text or phone.
TEXT MESSAGING CONSENT AND OPT OUT
When you provide your phone number through our ads, website, or by contacting us, you agree that we may send you text messages about booking and confirming your visit, following up, and providing information about our services. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for help. Opting out of texts does not affect your ability to receive care or contact us by phone. We do not sell or share your phone number or messaging information with third parties for their own marketing.
HOW WE USE YOUR INFORMATION
We use your information to respond to your inquiry, schedule and confirm in-home visits, provide and coordinate care, follow up with you, improve our services, and meet our legal and regulatory obligations. We treat information about health and care needs as sensitive and handle it accordingly, including in accordance with applicable Ontario health privacy law where it applies.
HOW WE SHARE YOUR INFORMATION
We share your information only as needed to run our business and provide care, including with:
Our caregivers and staff, so they can provide the care you request.
Service providers that help us operate, such as our scheduling and messaging platform and our website host, who are only permitted to use your information to provide services to us.
Others when you ask us to, or when required by law.
We do not sell your personal information.
DATA RETENTION
We keep your information only as long as needed for the purposes described here or as required by law, then securely dispose of it.
SECURITY
We use reasonable safeguards to protect your information. No method of storage or transmission is completely secure, but we work to protect your information from unauthorized access, use, or disclosure.
YOUR RIGHTS
Under Canadian privacy law you may request access to the personal information we hold about you, ask us to correct it, and withdraw your consent to certain uses, subject to legal and contractual limits. To make a request, contact us using the details below.
INFORMATION ABOUT OTHERS AND ABOUT MINORS
If you give us information about another person, such as an aging parent or a child with special needs, you confirm you are allowed to share it and to make care arrangements on their behalf. We collect information about minors only from a parent or guardian.
THIRD PARTY PLATFORMS
Our ads run on platforms such as Facebook and Instagram, and our forms and messaging run through third party software. Those platforms have their own privacy policies that govern their handling of your information.
CHANGES TO THIS POLICY
We may update this policy from time to time. The effective date at the top shows when it was last changed.
CONTACT US
If you have questions or requests about your privacy, contact us at:
IN GOOD HANDS HOME CARE SOLOTIONS operating as IN GOOD HANDS HOME CARE SOLUTIONS
MILTON, ONTARIO
437-419-7773
SUPPORT@INGOODHANDSHOMECARESOLUTIONS.COM
